This Privacy Policy describes the policies and procedures of Astra Management Service LLC on the collection, use and disclosure of Your information when You use the Service, and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Privacy Policy) refers to Astra Management Service LLC, 691 S Milpitas Blvd, Suite 200, Milpitas, CA 95035.

• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

• Country refers to: California, United States.

• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

• Personal Data is any information that relates to an identified or identifiable individual.

• Service refers to the Website and the communications we send.

• Service Provider means any natural or legal person who processes the data on behalf of the Company, such as the platform we use to deliver messages.

• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

• Website refers to Astra Management Service, accessible from https://www.astramgmtservice.com

• You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. This may include:

• First name and last name

• Phone number

• Email address

• Any message You send us

• Usage Data

Usage Data

Usage Data is collected automatically when using the Service. It may include information such as Your Device's Internet Protocol address (IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, and other diagnostic data.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.

• To contact You: by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding appointment reminders, scheduling, meeting and training details, and service notices related to the administrative services we provide, and, if You separately opted in, occasional promotional messages about our services and events.

• To manage Your requests: to respond to and manage Your requests to Us.

• For the performance of a contract: to deliver the operations and administrative services we provide to the offices we support.

SMS / Text Message Program

By providing your phone number and opting in through the chat widget on our website, you consent to receive text messages from Astra Management Service LLC. There are two separate, optional consents:

• Informational messages: appointment reminders, scheduling messages, meeting and training details (which may include a video-meeting link), and service notices.

• Promotional messages: occasional updates about our services, events, and offers, sent only if you check the separate promotional consent box.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, and to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements and policies.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You. You may update, amend, or delete Your information at any time by contacting Us.

No Sale or Sharing of Personal Information

We do not sell, share, or rent your personal information, including your mobile phone number, to any third parties for marketing or lead generation purposes. Mobile information and text messaging originator opt-in data and consent will never be shared with any third parties or affiliates under any circumstances. Your information is used solely to provide the services you have requested, such as appointment reminders, scheduling, direct communication, and, if you opted in, updates about our services and events.

Disclosure of Your Personal Data

• Business Transactions: If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred.

• Law enforcement: Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities.

• Legal obligations and protection of rights: We may disclose Your data to comply with a legal obligation or to protect and defend the rights, property, or personal safety of the Company, Users, or the public.

Security of Your Personal Data

The security of Your Personal Data is important to Us, but no method of transmission over the Internet or method of electronic storage is 100% secure. While We use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will post the new Privacy Policy on this page and update the "Last updated" date at the top.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: [email protected]

By phone: (408) 560-4590

By mail: Astra Management Service LLC, 691 S Milpitas Blvd, Suite 200, Milpitas, CA 95035